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Hoori Santikian Kalamkarian

Senior Research Associate

Hoori Santikian Kalamkarian is a senior research associate at CCRC. She conducts mixed methods research on advising and student support services. Currently, Kalamkarian is leading a three-year federally funded project examining the support networks of first-generation students at four public colleges in California and how first-generation students seek help when they need it. Previously, Kalamkarian contributed to CCRC’s decade-long multi-phase evaluation of Integrated Planning and Advising for Student Success (iPASS), an approach to advising that uses technology tools to assist with program and course selection and to target support services.

Kalamkarian’s publications include reports and book chapters on advising redesign using technology. Most recently, Kalamkarian led a webinar and co-authored a report describing the student support practices that five iPASS institutions implemented or were actively pursuing in their efforts to improve outcomes among Black, Latinx, and low-income students.

Kalamkarian holds a BA in English and political science from UCLA and a PhD in education policy from Stanford University.

May 2024

Understanding the Personal Support Networks of First-Generation College Students From Immigrant Backgrounds

This book chapter explores the personal support networks and help-seeking preferences of immigrant-origin, first-generation-in-college students (FGCS) as part of a three-year longitudinal mixed-methods study with FGCSs at four public Hispanic-serving institutions in California.
January 2023

Helping Underserved Students at Higher Performing iPASS Colleges: An Exploration of Support Practices

This report shares results of research undertaken to understand what five iPASS institutions were doing before and during the iPASS grant period to advise and support Black, Latinx, and low-income students both in and outside the classroom.
April 2021

Five Years Later: Technology and Advising Redesign at Early Adopter Colleges

This brief discusses the experiences, achievements, and challenges of 26 broad-access two- and four-year colleges that, in 2015, began steps to adopt or enhance technology-mediated advising practices to improve the way they support students.
October 2020

Lessons Learned From Advising Redesigns at Three Colleges

This report presents findings on the implementation of technology-mediated advising reforms at California State University at Fresno, Montgomery County Community College, and the University of North Carolina at Charlotte.
January 2020

A Framework for Advising Reform

This book chapter describes key principles of CCRC's evidence-based framework for advising redesign, which emphasizes a sustained, strategic, integrated, proactive, and personalized (SSIPP) approach to advising.
July 2019

Integrating Technology and Advising: Studying Enhancements to Colleges’ iPASS Practices

This study, conducted in partnership with MDRC, examines the effects of three institutions’ efforts to expand the use of advising technologies and to use administrative and communication strategies to increase student contact with advisors.
May 2019

English Learners and ESL Programs in the Community College: A Review of the Literature

This paper examines factors within the community college context that affect the experiences and academic outcomes of the English learner population broadly and students who enroll in ESL courses in particular.
July 2018

Redesigning Advising With the Help of Technology: Early Experiences of Three Institutions

This report describes how three institutions—the University of North Carolina, Charlotte; California State University, Fresno; and Montgomery County Community College in Pennsylvania—are approaching comprehensive, technology-based advising reforms.
February 2017

What We Know About Technology-Mediated Advising Reform

This practitioner packet summarizes CCRC’s research on technology-mediated advising reform and discusses how institutions are attempting to transform advising systems so that they can support a more intensive and personalized case-management model.
July 2016

How Colleges Use Integrated Planning and Advising for Student Success (iPASS) to Transform Student Support

This paper examines technology-mediated advising reform in order to contribute to the understanding of how colleges engage in transformative change to improve student outcomes.
December 2015

Developmental Reading and English Assessment in a Researcher-Practitioner Partnership

This paper reports findings from a researcher-practitioner partnership that assessed the readiness for postsecondary reading and writing demands of 211 students in developmental reading and English courses in two community colleges.
August 2015

Student Attitudes Toward Technology-Mediated Advising Systems

Using focus group data from students at six colleges, this paper examines student preferences concerning technology-based advising tools and in-person advising sessions for different kinds of advising tasks.
May 2015

Statewide Developmental Education Reform: Early Implementation in Virginia and North Carolina

This report provides an overview of the developmental education redesigns in Virginia and North Carolina, presents preliminary findings, and discusses lessons for states, districts, and colleges pursuing developmental education reforms.
April 2025

Understanding the Support Networks of First-Generation College Students: Research Findings and Implications for Institutional Research​

June 2024

Who Do First-generation Students Turn to for Support? Research Findings and a Practitioner Perspective

April 2024

Who Do First-Generation College Students Turn to for Support? Implications for Research and Practice

September 2022

Webinar: Helping Black, Latinx, and Limited-Income Students at High-Performing iPASS Colleges: An Exploration of Support Practices

November 2021

Supporting Diverse Students: Identifying Colleges That Narrowed Equity Gaps

February 2018

Plenary Session: Transforming the Student Experience Through Holistic Student Supports

February 2018

Implementing Advising Reforms Leveraging Technology: Lessons Learned From Three iPASS Institutions

January 2018

Key Structures and Processes for Holistic Student Support

Recent Publications

May 2024

Understanding the Personal Support Networks of First-Generation College Students From Immigrant Backgrounds

January 2023

Helping Underserved Students at Higher Performing iPASS Colleges: An Exploration of Support Practices

April 2021

Five Years Later: Technology and Advising Redesign at Early Adopter Colleges

October 2020

Lessons Learned From Advising Redesigns at Three Colleges

Recent Presentations

April 2025

Understanding the Support Networks of First-Generation College Students: Research Findings and Implications for Institutional Research​

June 2024

Who Do First-generation Students Turn to for Support? Research Findings and a Practitioner Perspective

April 2024

Who Do First-Generation College Students Turn to for Support? Implications for Research and Practice

September 2022

Webinar: Helping Black, Latinx, and Limited-Income Students at High-Performing iPASS Colleges: An Exploration of Support Practices

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