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Redesigning Advising With the Help of Technology: Early Experiences of Three Institutions

By: Hoori Santikian Kalamkarian, Melissa Boynton & Andrea Lopez
Redesigning Advising With the Help of Technology: Early Experiences of Three Institutions

A rapidly growing number of higher education institutions nationwide are implementing advising technologies—including education planning, counseling and coaching, and risk targeting technologies—to help students plan their academic paths and stay on track to graduation. Research suggests that these technologies may improve support for students if institutions also adopt advising structures and processes that leverage technology to provide a more intensive and personalized advising experience.

This report from CCRC and MDRC describes how the University of North Carolina, Charlotte; California State University, Fresno; and Montgomery County Community College in Pennsylvania are approaching comprehensive, technology-based advising reforms, presenting detailed examples of their new advising practices, outreach methods, and messages to students. Based on observations of the advising redesigns at these three institutions, the report provides insights and ideas for other institutions seeking to redesign their advising practices around new technologies.