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What We Know About Technology-Mediated Advising Reform

By Hoori Santikian Kalamkarian, Melinda Mechur Karp & Elizabeth Ganga
This practitioner packet summarizes CCRC’s research on technology-mediated advising reform, and discusses how community colleges and open-access four-year institutions are attempting to use this type of reform—sometimes called e-advising or iPASS (Integrated Planning and Advising for Student Success)—to transform advising systems so that they can support a more intensive and personalized case-management model. Part one of the practitioner packet, What We Know About Technology-Mediated Advising Reform, provides an overview of what these reforms involve and evidence on their effectiveness. Part two, Advising Redesign as a Foundation for Transformative Change, discusses what constitutes transformative change and offers examples of transformative and nontransformative advising reforms. Part three, Creating the Conditions for Advising Redesign, reviews the technological and cultural conditions needed to support successful implementation of advising reforms.
What We Know About Technology-Mediated Advising Reform
February 2017
Advising Redesign as a Foundation for Transformative Change
February 2017
Creating the Conditions for Advising Redesign
February 2017
  • Evaluation of Integrated Planning and Advising​ for Student Success​ (iPASS)

Related Publications

July 2018

Redesigning Advising With the Help of Technology: Early Experiences of Three Institutions

June 2018

Baseline Trends in Key Performance Indicators Among Colleges Participating in a Technology-Mediated Advising Reform Initiative

May 2018

Practitioner Perspectives on the Use of Predictive Analytics in Targeted Advising for College Students

Related Presentations

February 2017

What Does Technology-Mediated Advising (iPASS) Look Like in Practice?

Additional Resources

For more policy briefs and fact sheets, visit CCRC’s Policy Resources page.

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