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Helping Underserved Students at Higher Performing iPASS Colleges: An Exploration of Support Practices

By Hoori Santikian Kalamkarian, Andrea Lopez Salazar, Elisabeth A. Barnett, Armando Lizarraga, Noemi Garibay & Cameron Diwa

Good advising and support services are instrumental in helping college students—especially Black, Latinx, and low-income learners—stay in school and complete a college credential. The authors of this report analyzed KPI (key performance indicator) data from iPASS institutions and chose five colleges with comparatively strong outcomes among underserved student groups for further study, with the aim of gaining a deeper understanding of how the colleges provide advising and student support both inside and outside of the classroom. The authors describe how the climate of the colleges affects student experiences, and examine practices the colleges have been undertaking to improve outcomes and prioritize equity across racial and socioeconomic subgroups. The authors also detail situational factors, including the pandemic and the fraught political climate at the time of data collection, that their research suggests may have both catalyzed efforts to promote racial equity and slowed progress in improving supports aimed at underserved students. The report is accompanied by a standalone resource guide that describes and provides hyperlinks to useful relevant resources at each of the five colleges.

Download report
January 2023
Download resource guide
January 2023
  • Supporting Diverse Student Populations: Promising Practices for Black, Latinx, and Low-Income Learners

Related Publications

April 2021

Five Years Later: Technology and Advising Redesign at Early Adopter Colleges

October 2020

Lessons Learned From Advising Redesigns at Three Colleges

January 2020

A Framework for Advising Reform

Related Presentations

September 2022

Webinar: Helping Black, Latinx, and Limited-Income Students at High-Performing iPASS Colleges: An Exploration of Support Practices

November 2021

Supporting Diverse Students: Identifying Colleges That Narrowed Equity Gaps

Additional Resources

For more policy briefs and fact sheets, visit CCRC’s Policy Resources page.

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