Because community colleges lack the resources to provide in-depth, one-on-one student advising, some colleges and for-profit companies have begun to use technology tools to assist with program and course selection and to target support services. Initially referred to as Integrated Planning and Advising Services (IPAS), this approach is now referred to as Integrated Planning and Advising for Student Support (iPASS).
The first phase of the project, funded by the Bill & Melinda Gates Foundation, seeks to understand the processes through which these tools are implemented and adopted by end users. The primary goals of the project are to (1) describe and document the implementation process; (2) analyze changed end-user practice over time; and (3) validate CCRC’s emergent Technology Adoption Framework that was developed to assess institutions’ readiness to adopt new technology.
In a second phase of the project, the Bill & Melinda Gates Foundation invested in a new cohort of colleges and universities engaged in technology-mediated advising reform. CCRC will conduct a multifaceted research study examining the impact of iPASS on student outcomes. This study will build on our previous research by further examining iPASS-related reforms and providing more definitive evidence of iPASS’s potential efficacy in improving college persistence and completion. The researchers will collect and analyze detailed KPI (key performance indicator) and implementation data. This will be coupled, potentially, with a causal impact study and critical examination of the relevant literature to examine impacts on student outcomes stemming from iPASS reforms.
This project is funded by the Bill & Melinda Gates Foundation and The Leona M. and Harry B. Helmsley Charitable Trust.