Because community colleges lack the resources to provide in-depth, one-on-one student advising, some colleges and for-profit companies have begun to use technology tools to assist with program and course selection and to target support services. Initially referred to as Integrated Planning and Advising Services (IPAS), this approach is now referred to as Integrated Planning and Advising for Student Support (iPASS).
The first phase of the project, funded by the Bill & Melinda Gates Foundation, sought to understand the processes through which these tools are implemented and adopted by end users. The primary goals of the project were to (1) describe and document the implementation process; (2) analyze changed end-user practice over time; and (3) validate CCRC’s emergent Technology Adoption Framework that was developed to assess institutions’ readiness to adopt new technology.
In a second phase of the project, the Bill & Melinda Gates Foundation invested in a new cohort of colleges and universities engaged in technology-mediated advising reform. CCRC is conducting a multifaceted research study examining the impact of iPASS on student outcomes. This study will build on our previous research by further examining iPASS-related reforms and providing more definitive evidence of iPASS’s potential efficacy in improving college persistence and completion. The researchers will collect and analyze detailed KPI (key performance indicator) and implementation data for more than two dozen colleges. CCRC will also collect in-depth qualitative data on a subset of colleges to inform the field about implementation practices, challenges, and lessons.
In addition, three colleges in the cohort will receive more intensive assistance to build out high-quality iPASS programs and participate in more rigorous research to determine the causal impact of the intervention. CCRC, in partnership with MDRC, will conduct randomized controlled trials at these institutions to provide more rigorous evidence of the effects of iPASS on student success than has been available so far.
This project is funded by the Bill & Melinda Gates Foundation and The Leona M. and Harry B. Helmsley Charitable Trust.