Skip to content
  • Research
  • About Us
  • News
  • Community College FAQs
  • Blog
  • Pandemic Recovery

Focus Areas

  • Dual Enrollment
  • Developmental Education
  • Guided Pathways
  • Advising & Student Supports
  • Teaching & Learning
  • Transfer
  • College to Career
Menu
  • Dual Enrollment
  • Developmental Education
  • Guided Pathways
  • Advising & Student Supports
  • Teaching & Learning
  • Transfer
  • College to Career

Publications Library

CCRC’s complete collection of publications

Presentations

Webinars and conference presentations with CCRC researchers

Guided Pathways Workshops

Materials from our do-it-yourself workshop series

Policy Resources

Our collection of federal policy briefs and fact sheets

  • CCRC Staff
  • Research Affiliates
  • Advisory Board
  • Employment
  • Biennial Report
  • Our History
  • Contact
Menu
  • CCRC Staff
  • Research Affiliates
  • Advisory Board
  • Employment
  • Biennial Report
  • Our History
  • Contact
  • CCRC in the News
  • Opinion
  • Press Releases
Menu
  • CCRC in the News
  • Opinion
  • Press Releases
  • Overview
  • Important Dates
  • FAQs
  • Overview
  • Important Dates
  • FAQs
  • Overview
  • Important Dates
  • FAQs

iPASS in Practice: Four Case Studies

By Serena C. Klempin, Lauren Pellegrino, Andrea Lopez Salazar, Elisabeth A. Barnett & Julia Lawton

A range of efforts are underway to improve the effectiveness and efficiency of advising and student supports. Among these is the Integrated Planning and Advising for Student Success (iPASS) initiative. Launched in 2015, the initiative provided three years of financial, technical, and change management support to 26 two- and four-year institutions as they redesigned their advising processes and adopted and implemented new technologies.

Over the three years of the grant, Achieving the Dream and EDUCAUSE provided strategic assistance to help institutions leverage both technology and human relationships to undertake a fully scaled redesign of their advising and other student support services. Concurrently, CCRC conducted a series of qualitative and quantitative research studies to understand how institutions approached their redesign and how this work affected students. This report shares the stories of the four community colleges that participated in the iPASS initiative. Each offers a unique example of how a community college chose to implement the iPASS approach, along with a discussion of the main elements of its advising redesign and its experiences with technology integration.

After presenting individual case studies of the four colleges, the authors highlight cross-case lessons, which may be useful to college administrators, student services leaders, and advisors who are planning or implementing an advising redesign. As these stories illustrate, the advising redesign process is iterative, collaborative, and challenging, calling for multiple stakeholder groups across an institution to break down silos and work together to improve student outcomes.

Download report
August 2019
  • Evaluation of Integrated Planning and Advising​ for Student Success​ (iPASS)

Related Publications

October 2020

Lessons Learned From Advising Redesigns at Three Colleges

January 2020

A Complex Ecosystem: A Qualitative Investigation Into Dynamics Affecting the Implementation of College Advising Redesigns

January 2020

A Framework for Advising Reform

Additional Resources

For more policy briefs and fact sheets, visit CCRC’s Policy Resources page.

  • Our Research
  • About Us
  • News
  • Community College FAQs
  • Blog
  • Pandemic Recovery
  • Our Research
  • About Us
  • News
  • Community College FAQs
  • Blog
  • Pandemic Recovery

Community College Research Center, Teachers College, Columbia University
Box 174 | 525 West 120th Street, New York, NY 10027

  • 212.678.3091
  • ccrc@columbia.edu

© 2025. All rights reserved.

Facebook-f Twitter Linkedin Youtube Instagram
Join our mailing list
  • Our Research
    • Focus Areas
    • Publications Library
    • Presentations
    • Guided Pathways Workshops
    • Policy Resources
  • About Us
    • CCRC Staff
    • Research Affiliates
    • Advisory Board
    • Employment
    • Biennial Report
    • Our History
    • Contact
  • News
  • Community College FAQs
  • Blog
  • Pandemic Recovery
  • Our Research
    • Focus Areas
    • Publications Library
    • Presentations
    • Guided Pathways Workshops
    • Policy Resources
  • About Us
    • CCRC Staff
    • Research Affiliates
    • Advisory Board
    • Employment
    • Biennial Report
    • Our History
    • Contact
  • News
  • Community College FAQs
  • Blog
  • Pandemic Recovery