Shanna Smith Jaggars is Director of Student Success Research for the Office of Distance Education and E-Learning at The Ohio State University in Columbus, where her research focuses on improving student outcomes, including issues around technology-enabled learning, online and distance learning, online student support services, curricular and transfer pathways, and other topics related to access, affordability, and time to degree.
At CCRC, Jaggars leads the Computer Science Pathways project and the American Honors study. Jaggars served as CCRC Assistant Director from 2012 to 2016. Together with Thomas Bailey and Davis Jenkins, she is the author of Redesigning America's Community Colleges: A Clearer Path to Student Success (Harvard University Press, 2015).
Jaggars received her doctorate in 2002 from the University of Texas at Austin in human development and family science, where she focused on the methodological and statistical issues inherent in the analysis of individual and dyadic change across time. Prior to joining CCRC in 2008, Jaggars ran the statistical consulting unit at the University of Texas at Austin, where she collaborated on studies involving information technology usage in the postsecondary setting, the mental and physical health of college students, and a range of other topics.