Shanna Smith Jaggars' research focuses on developmental education programming and policy, student advising and tracking systems, online learning, the labor market value of community college coursework and credentials, and institutional improvement processes. Currently, she leads the Virginia study for the Center for Analysis of Postsecondary Education and Employment (CAPSEE) and the descriptive study for the Center for Analysis of College Readiness (CAPR). Together with Thomas Bailey and Davis Jenkins, she is the author of Redesigning America's Community Colleges: A Clearer Path to Student Success (Harvard University Press, 2015).
Previous projects include Online Courses in Community Colleges; Streamlining the Student Experience; Developmental Assessment, Placement, Programming and Outcomes; Accelerated Developmental Education Models; and the Developmental Education Initiative.
Jaggars received her doctorate in 2002 from the University of Texas at Austin in human development and family science, where she focused on the methodological and statistical issues inherent in the analysis of individual and dyadic change across time. Prior to joining CCRC, Jaggars ran the statistical consulting unit at the University of Texas at Austin, where she collaborated on studies involving information technology usage in the postsecondary setting, the mental and physical health of college students, and a range of other topics.