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Simplifying Complexity in the Student Experience

By Shanna Smith Jaggars, Jeffrey Fletcher, Georgia West Stacey & Jill Little
This practitioner packet, based on work CCRC conducted at and with Macomb Community College, is designed to help colleges identify areas where students struggle due to excessive complexity in the academic decision-making process, and to devise and implement relatively low-cost solutions that can improve the student experience. Part 1 describes data-gathering methods colleges can use to help them understand how students experience intake, orientation, registration, advising, and the overall process of academic decision-making. Part 2 describes how colleges can use these data to identify areas of confusion and engage stakeholders in devising and implementing solutions. Part 3 describes how to evaluate redesigned processes and procedures in order to assess their impact and further refine them. Part 4 is an appendix that includes detailed examples of data collection and project management materials.
  • Streamlining the Student Experience

Download Links

Download Gathering Data (Part 1)
June 2014
Download Using Data (Part 2)
June 2014
Download Evaluating a Redesign (Part 3)
June 2014
Download appendix (Part 4)
June 2014
Download complete packet
June 2014

Related Publications

June 2014

Redesigning the Student Intake and Information Provision Processes at a Large Comprehensive Community College

September 2013

What We Know About Nonacademic Student Supports

Additional Resources

For more policy briefs and fact sheets, visit CCRC’s Policy Resources page.

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