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Serena C. Klempin

Research Associate

Serena C. Klempin conducts qualitative research on advising and guided pathways.

Klempin holds a BA in English from Kenyon College with a concentration in African and African American Studies, a MSW from Columbia University School of Social Work with a concentration in policy, and a PhD from Teachers College, Columbia University in sociology and education. Her dissertation examined the role of higher education in addressing students’ basic needs.

Previously, Klempin worked for Columbia University School of Social Work’s Center for Research on Fathers, Children, and Family Well-Being, where she conducted program evaluations, survey research, and qualitative research.

June 2024

Pandemic Relief Spending and Recovery Strategies: Findings From a Survey of Community Colleges in Six States

This book chapter explores the personal support networks and help-seeking preferences of immigrant-origin, first-generation-in-college students (FGCS) as part of a three-year longitudinal mixed-methods study with FGCSs at four public Hispanic-serving institutions in California.
September 2023

Innovating at Scale: Guided Pathways Adoption and Early Student Momentum Among the AACC Pathways Colleges

Drawing on interviews as well as self-assessment and performance data, this report discusses what the AACC Pathways colleges have accomplished in their guided pathways reforms over the past seven years and what they have learned about institutional transformation.
September 2022

Funding Guided Pathways Reforms at Small Colleges: Three Ohio Community Colleges Show How to Do It

This report and accompanying case studies describe how three small colleges have made large-scale changes in practice based on the guided pathways model and how they funded and are sustaining these changes to improve rates of student progression and completion.
October 2021

Using Guided Pathways to Build Cross-Sector Pathways Partnerships

Based on fieldwork at four guided pathways colleges, this report introduces a cross-sector pathways model and highlights emerging practices and strategies that community colleges are using to build stronger connections with employers, universities, and K-12 schools.
June 2021

How Ohio Community Colleges Are Using Guided Pathways to Personalize Student Support

This report examines how Ohio community colleges—which have been engaged in guided pathways reform for several years—are innovating within the model to provide scaled, personalized support to help students gain early academic momentum.
January 2021

How Guided Pathways Reforms Can Improve Support for Adult Students: Lessons From Three Tennessee Community Colleges

Drawing on interview data, this report discusses strategies that three guided pathways colleges use to help adult students enter programs of study, stay on path, and enhance learning.
January 2020

A Complex Ecosystem: A Qualitative Investigation Into Dynamics Affecting the Implementation of College Advising Redesigns

This paper explores the dynamics in and around an institution that influence how advisors and students experience technology-mediated advising reforms, along with the opportunities and challenges these dynamics create for colleges.
January 2020

A Framework for Advising Reform

This book chapter describes key principles of CCRC's evidence-based framework for advising redesign, which emphasizes a sustained, strategic, integrated, proactive, and personalized (SSIPP) approach to advising.
August 2019

iPASS in Practice: Four Case Studies

This report shares the stories of four community colleges that participated in the Integrated Planning and Advising for Student Success (iPASS) initiative, which provided support for institutions as they redesigned their advising processes and adopted and implemented new technologies.
May 2018

Practitioner Perspectives on the Use of Predictive Analytics in Targeted Advising for College Students

This CCRC working paper examines the perspectives of college personnel engaged in the consideration, launch, and use of predictive analytics tools for targeted advising.
July 2017

Leadership for Transformative Change: Lessons From Technology-Mediated Reform in Broad-Access Colleges

This study explores the influence of different types of leadership approaches on the implementation of a technology-mediated advising reform at six colleges, and assesses which types of leadership are associated with transformative organizational change.
July 2017

Colleges’ Experiences Integrating Support Services for Military Veterans

This review draws from the experiences of colleges awarded the Kisco Foundation’s Kohlberg Prize to highlight the practical and philosophical challenges involved in creating integrated services for student veterans.
November 2016

Supporting Military Veteran Students: Early Lessons From Kohlberg Prize Recipients

This review describes the early experiences of five colleges that received the Kisco Foundation’s Kohlberg Prize, a grant aimed at making community colleges more welcoming and better able to meet the needs of veteran students.
July 2016

How Colleges Use Integrated Planning and Advising for Student Success (iPASS) to Transform Student Support

This paper examines technology-mediated advising reform in order to contribute to the understanding of how colleges engage in transformative change to improve student outcomes.
June 2016

Postsecondary Partnerships in Collective Impact

Using data from a study of the Ford Corridors of College Success initiative, this brief examines how postsecondary institutions have attempted to develop multi-sector partnerships within a collective impact context.
May 2016

Improving Student Services for Military Veterans

Based largely on an examination of college proposals for the Kisco Foundation’s Kohlberg Prize, this review (summary available) presents key insights and policy recommendations about services for military veterans attending community colleges.
February 2016

Establishing the Backbone: An Underexplored Facet of Collective Impact Efforts

This brief, the second in CCRC’s Corridors of College Success series, describes the challenges that early-stage collective impact communities face as they work to identify potential backbone organizations and establish a backbone structure.
September 2014

Redefining Full-Time in College: Evidence on 15-Credit Strategies

This report reviews research evidence on college policies designed to facilitate on-time degree completion among students by encouraging them to enroll in at least 15 credits per semester.
June 2024

How Community Colleges Spent Pandemic Relief Funds and What’s Next

February 2019

A Unified Front: Understanding Holistic Student Support From Multiple Viewpoints

January 2019

Understanding the Ecosystem of Institutional Change: How Colleges are Leveraging Technology to Provide Holistic Student Support

April 2017

CCRC Research on Guided Pathways: What We’re Learning

Recent Publications

June 2024

Pandemic Relief Spending and Recovery Strategies: Findings From a Survey of Community Colleges in Six States

September 2023

Innovating at Scale: Guided Pathways Adoption and Early Student Momentum Among the AACC Pathways Colleges

September 2022

Funding Guided Pathways Reforms at Small Colleges: Three Ohio Community Colleges Show How to Do It

October 2021

Using Guided Pathways to Build Cross-Sector Pathways Partnerships

Recent Presentations

June 2024

How Community Colleges Spent Pandemic Relief Funds and What’s Next

February 2019

A Unified Front: Understanding Holistic Student Support From Multiple Viewpoints

January 2019

Understanding the Ecosystem of Institutional Change: How Colleges are Leveraging Technology to Provide Holistic Student Support

April 2017

CCRC Research on Guided Pathways: What We’re Learning

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