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Redesigning Community College Student Onboarding Through Guided Pathways

By Davis Jenkins, Hana Lahr, Lauren Pellegrino, Elizabeth M. Kopko & Sarah Griffin

Community colleges engaged in guided pathways reforms are revising the new student onboarding process. They are replacing what is often a set of disconnected and optional activities with a coherent series of curricular and co-curricular experiences that enable students to explore program options; network with faculty, students, and industry professionals in fields of interest; take program-specific courses; and create an educational plan that they and their advisors can use to monitor progress toward completion. This practitioner packet provides guidance to colleges seeking to redesign their new student onboarding practices to better help students explore, choose, and plan a program of study best suited to their interests and aspirations.

Part 1 reviews research on why the conventional community college approach to new student onboarding is often unsuccessful in helping students choose and plan a program. It also describes and provides examples of several design features that guided pathways colleges are adopting:

  • Organizing and introducing programs by field of interest
  • Improving orientation and new student advising
  • Expanding career and transfer advising to all students
  • Increasing engagement with programs from the start
  • Designing dual enrollment as an on-ramp to college

To provide additional examples, profiles of redesigned onboarding practices at three colleges are included as separate supplements to Part 1.

Part 2 presents findings from CCRC research on what students at Indian River State College and St. Petersburg College (early adopters of guided pathways) say about reformed new student onboarding practices at their campuses. Discussion is organized along three goals: helping students to (1) explore interests and programs, (2) gain experiences in a program, and (3) engage in academic and career planning.

Organized by these same goals, Part 3 provides a set of discussion and planning activities for colleges seeking to redesign new student onboarding to increase the likelihood that students will choose a program that aligns with their interests and goals and develop and begin to follow a well-conceived program completion plan.

Part 1: Rethinking New Student Onboarding
May 2020
Profile: Alamo Colleges District
May 2020
Profile: Laramie County Community College
May 2020
Profile: Prince George's Community College
May 2020
Part 2: Student Perspectives on Reformed Practices at Two Florida Colleges
May 2020
Part 3: Planning Exercises to Guide the Redesign Process
May 2020
  • Start Smart: Helping College Students Get on the Right Path to Degrees and Careers

Related Publications

May 2022

Research Evidence on Community College Ask-Connect-Inspire-Plan Onboarding Practices

September 2021

How to Achieve More Equitable Community College Student Outcomes: Lessons From Six Years of CCRC Research on Guided Pathways

June 2021

How Ohio Community Colleges Are Using Guided Pathways to Personalize Student Support

Additional Resources

For more policy briefs and fact sheets, visit CCRC’s Policy Resources page.

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