
- Developmental education needs to be strengthened to move away from skill-and-drill instruction.
- Guidance and counseling needs improvement, particularly for undecided students.
- Financial aid offices should be strengthened.
- Support services generally need to improve, perhaps following the K-12 model of comprehensive or one-stop service centers.
- Teaching needs to be improved to meet the needs of nontraditional students.
- Work-based learning could be strengthened as a form of career exploration, a source of income, and a place to learn soft skills.